Return Policy

refund-policy

Linsan offers a 7 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution

Return Instructions
STEP 1: Send a Complaint

Also include pictures of the product that was delivered to service@linsanonline.com as a means of evidence.

STEP 2: Drop-off your Item
or Schedule a Pick-up

You can return your item to our pick-up stations. If we delivered to your door step. we can also pick it up for your returns.

STEP 3: Return the item

Place the item in its original packaging, including any accessories, tags, labels or freebies.

STEP 4: Get Resolution

Once we receive your returned item, we will inspect it and we will ensure you get a resolution (A replacement, exchange or refund)

What if I complain after the 7 days return timeframe has elapsed?

For product complaints outside 7 days in relation to defective items, you may:

  • Contact us so we can assist in getting a resolution.

Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by warranty). Linsan will not replace or issue refund for items that fall into this category.


Items not eligible for Returns
  • Products that have been altered from their original ingested state.
  • Products damaged due to misuse.
  • Products in beauty, health and personal care category.
  • Product with tampered or missing serial Universal Product Code numbers (UPC).

Requirements for Returns

Wrong Items

Products delivered differently from what was displayed on the website, return will be authorized after validation

Defective Items

Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation

Damaged (in transit)

Product has visible damage, return will be authorized after validation

Quality Issues

Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation