Linsan offers a 7 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution
Also include pictures of the product that was delivered to email@example.com as a means of evidence.
or Schedule a Pick-up
You can return your item to our pick-up stations. If we delivered to your door step. we can also pick it up for your returns.
Place the item in its original packaging, including any accessories, tags, labels or freebies.
Once we receive your returned item, we will inspect it and we will ensure you get a resolution (A replacement, exchange or refund)
For product complaints outside 7 days in relation to defective items, you may:
- Contact us so we can assist in getting a resolution.
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by warranty). Linsan will not replace or issue refund for items that fall into this category.
- Products that have been altered from their original ingested state.
- Products damaged due to misuse.
- Products in beauty, health and personal care category.
- Product with tampered or missing serial Universal Product Code numbers (UPC).
Requirements for Returns
Products delivered differently from what was displayed on the website, return will be authorized after validation
Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation
Damaged (in transit)
Product has visible damage, return will be authorized after validation
Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation